Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment. Smaller orders are shipped via USPS with tracking, while larger orders are typically shipped via FedEx Ground with tracking. If you prefer delivery with a required signature or additional insurance, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

Due to health and safety concerns: body oils, burning oils and essential oils must be returned in unopened, new condition. Once the product's seal is broken, we cannot accept any return or exchange.
For a majority of our items, we accept returns or exchanges only if the product is defective upon arrival and notification is received within 2 days of receiving the package.

Any returns or exchanges will be completed solely at Incense Route's discretion and will be subject to a 35% restocking fee.